Terms of Service

Program Description

SouthStar Energy Services (SSE) uses this number to send operational natural gas service notifications — including operational flow order (OFO) and curtailment alerts, volume-confirmation requests, and related account communications — to existing LCI (interruptible) customers. These messages relate to your existing service agreement with SSE and are not marketing communications. Because you are an existing LCI customer, you do not need to opt in separately to receive these messages; enrollment is based on your account relationship with SSE.

Message Frequency

Message frequency varies based on operational conditions (for example, active flow order or curtailment periods) and may include multiple messages in a short period when conditions require it.

Cost

Message and data rates may apply. Contact your wireless carrier for details about your specific text and data plan.

How to Opt Out

You can cancel this service at any time. Text STOP, QUIT, END, CANCEL, UNSUBSCRIBE, or OPT OUT to 77372. After you send one of these keywords, we will send a reply message confirming that you have been unsubscribed, and you will no longer receive SMS messages from this program.

If you unsubscribe and later want to resume receiving operational flow order and curtailment updates by text, contact your SSE account representative to be re-enrolled.

How to Get Help

Text HELP to 77372 at any time. After you send HELP, we will reply with instructions on how this service works and how to opt out.

For all other questions about this program, contact SSE Customer Support at ContactUs@southstarenergy.com or at XXX-XXX-XXXX.

Supported Carriers

Participating carriers include, but are not limited to, AT&T, Sprint/Boost/Virgin, T-Mobile, MetroPCS, and Verizon Wireless. Carriers are not liable for delayed or undelivered messages.

Privacy

For information about how SSE collects, uses, and protects your information, please review our Privacy Policy at https://www.southstarenergy.com/privacy-policy/.